What shipping company do you use?
We determine the most economical shipping carrier for your order. Most items are shipped by UPS or USPS. Some
larger items ship by truck carrier. We have adjusted our shipping methods to offer the best possible value.
Click here for shipping zones.
How much will my shipping cost?
With a few exceptions, we don’t charge our customers extra for heavy or oversized items delivered using
our Standard Service. You will pay only one shipping and handling charge that is based on the total value of your order.
Click here for shipping chart
If your order is more than $600.00, figure additional shipping and handling
from the beginning of the chart. The following example will better explain shipping and handling: If your order is $625.00,
the shipping and handling would be $44.95 + $9.95 = $54.90.
How long will it take for the items to get to my location?
Most items ship via UPS or USPS. Transit time depends on the service you select. Credit card orders are processed
immediately and in stock items will ship within 1 to 3 business days. Packages typically arrive in 2-5 business days depending on your
location. Custom items are produced on a
. If you need your order by a specific date, please consider upgrading your shipping to insure
timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped
by truck carrier may take up to 2 weeks.
How can I track the status of my order?
If you provided an email address when the order was placed, we will make every effort to send a notice when
the items have shipped. The notice will include your tracking number and a link to the carrier’s website so you can
track the progress of your order. As we ship your items from many warehouses, we may not be able to provide this information
for every item on your order. Please call Band Shoppe’s Customer Care Department at 1.800.457.3501 to inquire about
the status of your order. You can also track your order at
What if something gets damaged during shipping?
At Band Shoppe, we take great care packing and shipping your merchandise to insure your order arrives safely.
If you suspect shipping damage when you receive your order, please take the following steps.
- Ask the delivery driver to note the damage at the time of delivery if possible.
- If the item was shipped via truck carrier, please note the damage on the bill of lading prior to signing. If the item
appears to be badly damaged, please call Band Shoppe Customer Care at 1.800.457.3501 for further assistance before the
driver leaves your facility.
- Open all packages immediately and save all shipping and packing material.
- Notify Band Shoppe's Customer Care Department for replacement of your damaged items. Please call 1.800.457.3501 or email
All orders are shipped via UPS or Priority Mail International. Shipping
costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate
the shipping costs and email a quote for your approval prior to processing the order. Any published shipping charges do
not apply to orders shipped beyond the continental United States.
Duties/Taxes/Brokerage Clearance Charges
In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority
along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to
estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with
your order information.
International orders may take additional
time to process due to the completion of additional documents required for shipping and item availability as all items
must come into our main warehouse before orders can be shipped. As a matter of practice, we ship all international orders
once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as
soon as available, please notify us in writing and we will quote the shipping costs based on your requirements. Please
note that shipping international orders in "multiple shipments" is considerably more expensive.