Shipping Questions | Band Shoppe

Shipping Questions

What shipping company do you use?

We determine the most economical shipping carrier for your order. Most items are shipped by UPS or USPS. Some larger items ship by truck carrier. We have adjusted our shipping methods to offer the best possible value. Click here for shipping zones.

How much will my shipping cost?

With a few exceptions, we don’t charge our customers extra for heavy or oversized items delivered using our Standard Service. You will pay only one shipping and handling charge that is based on the total value of your order. Click here for shipping chart.

If your order is more than $600.00, figure additional shipping and handling from the beginning of the chart. The following example will better explain shipping and handling: If your order is $625.00, the shipping and handling would be $44.95 + $9.95 = $54.90.

How long will it take for the items to get to my location?

Most items ship via UPS or USPS. Transit time depends on the service you select. Credit card orders are processed immediately and in stock items will ship within 1 to 3 business days. Packages typically arrive in 2-5 business days depending on your location. Custom items are produced on a manufacturing schedule. If you need your order by a specific date, please consider upgrading your shipping to insure timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped by truck carrier may take up to 2 weeks.

How can I track the status of my order?

If you provided an email address when the order was placed, we will make every effort to send a notice when the items have shipped. The notice will include your tracking number and a link to the carrier’s website so you can track the progress of your order. As we ship your items from many warehouses, we may not be able to provide this information for every item on your order. Please call Band Shoppe’s Customer Care Department at 1.800.457.3501 to inquire about the status of your order. You can also track your order at Order Status.

What if something gets damaged during shipping?

At Band Shoppe, we take great care packing and shipping your merchandise to insure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps.
  1. Ask the delivery driver to note the damage at the time of delivery if possible.

  2. If the item was shipped via truck carrier, please note the damage on the bill of lading prior to signing. If the item appears to be badly damaged, please call Band Shoppe Customer Care at 1.800.457.3501 for further assistance before the driver leaves your facility.

  3. Open all packages immediately and save all shipping and packing material.

  4. Notify Band Shoppe's Customer Care Department for replacement of your damaged items. Please call 1.800.457.3501 or email us at .

International Orders

Shipping Charges

All orders are shipped via UPS or Priority Mail International. Shipping costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate the shipping costs and email a quote for your approval prior to processing the order. Any published shipping charges do not apply to orders shipped beyond the continental United States.

Duties/Taxes/Brokerage Clearance Charges

In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with your order information.

Shipping Timeline

International orders may take additional time to process due to the completion of additional documents required for shipping and item availability as all items must come into our main warehouse before orders can be shipped. As a matter of practice, we ship all international orders once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as soon as available, please notify us in writing and we will quote the shipping costs based on your requirements. Please note that shipping international orders in "multiple shipments" is considerably more expensive.