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Contact Customer Care

At Band Shoppe, we take Customer Service very seriously. Contact Customer Care with problems such as order issues, tracking, returns, damaged items, and order discrepancies.

Business Hours

Monday – Friday, 8:00 am – 5:00 pm CDT

Order Status Updates

Orders with standard shipping leave our warehouse within 1 to 3 business days and arrive within 3 to 10 business days. Orders with express shipping leave our warehouse within 1 to 3 business days and arrive within 3-4 business days. Tracking information is automatically sent to your email.

Learn more about shipping here.

30-Day Returns
Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery.

Learn more about our return policy here.

View Our Catalog Online

If you’d like to receive a copy of our latest catalog, contact our Sales Team and choose “Catalog Request” for the subject line.

Did you know that the newest Band Shoppe catalog is also available to view online or download? Click Here to Check it Out!

Contact Information

Phone is much faster than e-mail! For immediate assistance, contact Customer Care during normal business hours.



  • toll-free: (800)874-3635
  • local: (812)963-5674

Mailing Address

Band Shoppe
8900 HWY 65 STE 2
PO Box 428
Cynthiana, IN 47612-0428

Email Us

[email protected]

Contact Band Shoppe Customer Care

Please fill out our online form and our Customer Care Team will get back to you as soon as possible. Allow approximately 1 to 3 business days for a response.

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