Easy Returns Form

Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at [email protected].

Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.

Before items are returned, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by filling out the returns form (or contacting us directly). You will receive an email from the Customer Care Team with further instructions and your RA number.

Then, send the item/s back to us at:

Band Shoppe
ATTN: RETURNS
8900 HWY 65 STE 2
Cynthiana, IN 47612
USA

Remember: Band Shoppe cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused.

In line with our Returns Policy, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as FedEX, USPS, or UPS). That way, you can ensure your package is safely on its way to us!

Products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Band Shoppe cannot be responsible for lost items being returned.

All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.

Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on.

There are a few products that are unable to be returned: Special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Briefs, tights, bodysuits, and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned.

Products purchased as part of a promotion are eligible for return, as they meet the conditions of our Returns Policy.

We will refund using your original payment method. Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer an alternative method of reimbursement.

Please note that we are unable to refund postage costs from your original order.

Once we’ve received the items back at our warehouse, it may take up to 2 weeks for your return to undergo a quality check and for your request to be fully processed.