Frequently Asked Questions

Six Common questions about Custom Sewn, Digital, & Hybrid Flags

Can Band Shoppe design a flag for me?

Absolutely! Our Sales and Design Teams can work with you to create the perfect custom design. Just give us a little info including show theme and colors, and we will do the rest. Our always-free design services include color sketches, so you can see what your flag will look like before you buy.

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Do you have templates that I can draw on?

You can download our Custom Flag Design Guide for free! Our Design Guide includes helpful tips for sewn and digitally printed flags, templates including all nine (9) of our standard flags shapes, and a summarized Pantone Color Guide (for reference only).

 Download Your Design Guide Now

Is there a minimum quantity for Custom Flags?

Custom Sewn and Hybrid Flags require a minimum order of three (3) flags per style and color. Receive a quantity discount of $5.00 per flag when you order 10 or more per style or color of our sewn or hybrid flags!

Custom Digital Flags are never subject to minimums.

Can I order an addition to my previous order?

Band Shoppe will gladly manufacture additional flags to match the style of those purchased in a previous order. Remember, additions are considered a new order and will be subject to normal production times.

You may be asked to send us a sample of the flag to be duplicated. If so, please send it to us quickly as possible to avoid delays.

How soon will my order ship?

Most custom flags will ship in about 2 to 4 weeks after artwork is approved and payment is submitted. EXCEPT for Hybrid flags, which may take up to 7 weeks for production. Remember to include plenty of time for the sketching process. Samples recommended but not required, if so, it well be after payment is received.

Payment options include PO, Credit Card, PayPal, or Check-by-Phone.

View our complete Payment & Billing options

Can Custom Printed or Sewn Flags be returned?

Because custom flags are made-to-order, we cannot accept returns on these items. Band Shoppe does, however, offer a 30 day Return policy on most in stock items.

If an item is incorrect, defective, or damaged, contact Customer Care at 800.457.3501 or email within five (5) days of delivery. Closeout items are non-returnable.

View our complete return policy

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Our team can help you create a stunning look for maximum visual impact!

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