Help And Frequently Asked Questions (FAQ)

Band Shoppe is proud to offer low prices every day without relying on high/low pricing (a marketing tactic where a store initially charges a higher price for a product and then later discounts that price). If we do happen to offer a site-wide discount, this code would come directly from the Band Shoppe Newsletter or a Band Shoppe Sales Team member and never from a third-party site. That being said, we do offer an occasional Custom Guard Sale, Holiday Gift Packages, and great savings in our Clearance Section.

You may have noticed that our checkout has a “Vouchers & gift cards” box. This area is used to redeem Gift Cards and the one-time-use voucher codes we may occasionally give to customers when something goes wrong.

If you are unsure how to measure for a new uniform, taking your group’s measurements for those new uniforms can seem daunting. Band Shoppe wants to take the stress out of this crucial step with your uniform purchase. That’s why we are excited to share our step-by-step uniform measurements instruction video that walks you through the entire process.

Click here to view our measuring video

You can find size charts on individual product pages under Description. For your convenience, we’ve also collected our most requested size charts on a single page. If you need assistance finding the right size, contact our Sales Team at (800)457-1301 or email sales@bandshoppe.com, and be sure to check out our measuring video.

Band Shoppe accepts the following forms of payment:

Visa, Master Card, Discover, AMEX, PayPal, and Venmo are accepted through our secure checkout system. Cardholders must provide valid Name, Billing Address, Telephone Number, Card Number, and Expiration Date.

To pay via Purchase Order, please submit your signed PO by email, mail, fax, or by using our online contact form.

Note: Official School or District Purchase Order must be signed by the Superintendent, Principal, or an Authorized Business Manager. Payment Terms are Net 30 Days. We do not process orders from phoned-in purchase order numbers alone. Orders will be processed when the purchase order copy is received. Booster and Organization Purchase Orders will not be accepted along with any other group that is not associated with a state-recognized school or district. Please be sure Purchase Orders include the Purchase Order number, Billing Address, Shipping Address, a List of items you are purchasing, including size, color, and gender, the approved amount with shipping and handling charges, and the authorized signature. If we need to verify your Purchase Order, manufacturing will begin on the date of verification.

If you feel your order qualifies for a Tax Exception, please contact our Credit Department before submitting your order. We are unable to refund sales tax without a full order return.

To have your account set up for Tax Exemption, submit your information by email, mail, fax, or use our tax exemption contact form.

Note: We require a copy of your Exemption Certificate with the Tax Exempt ID number, billing/shipping addresses, and the name of your school or organization. If you have not created a Band Shoppe login, please do so prior to contacting us. You may apply this exemption to multiple accounts. To do this, include any other email addresses this exemption should apply to along with the Name on the account in the “additional information” area of the contact form, or in the body of your email, fax, or letter.

If you have additional questions, you can contact our Sales Team directly at sales@bandshoppe.com or call (800) 457-3501. Our team is happy to help you during our regular business hours Monday – Friday, 8:00 am – 5:00 pm CDT.

With a few exceptions, Band Shoppe does not charge our customers extra for heavy or oversized items delivered using our Standard Service. You will pay only one shipping and handling charge that is based on the total value of your order. We determine the most economical shipping carrier for your order. Most items are shipped by FedEX or USPS. Some larger items ship by truck carrier.

Visit our Shipping Information page for rates and estimated shipping times.

In addition to Standard Ground Service, we also offer 3-Day Select, 2-Day Air, Next Day Air Economy, and Next Day Air.

Remember to allow 1 to 3 business days for your item to process. If you need your order by a specific date, contact our Sales Team as soon as possible to check availability.

FedEx Ground:
• Business & School Addresses: Deliveries are Monday–Friday only.
• Residential Addresses: Deliveries happen 7 days a week.

FedEx Express:
• 3-Day Select, 2-Day Air, Next Day Air Economy, & Next Day Air: Deliveries are Monday–Friday only, whether to a home or business. FedEx will not deliver 3-Day Select, 2-Day Air, Next Day Air Economy, and Next Day Air packages on Saturdays or Sundays.

Visit our Shipping Information page for rates and estimated shipping times.

Once payment is submitted, you cannot modify or cancel your order. If you have any questions, contact our Customer Care Team at (800)457-3501 or by email at wecare@bandshoppe.com.

Most items ship via FedEx or USPS. Transit time depends on the service you select. Credit card orders are processed immediately. In stock items will ship in 1 – 3 business days. Packages typically arrive in 2-5 business days, depending on your location. Custom items are produced on a manufacturing schedule (PDF). If you need your order by a specific date, please consider upgrading your shipping to ensure timely arrival. We cannot guarantee the exact arrival date of orders shipped using Standard Service. Items shipped by truck carrier may take up to 2 weeks.

Visit our Shipping Information page for our shipping chart and estimated shipping times.

Band Shoppe makes every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments.

Common reasons for this include:
Availability of items ordered
Ordered items are shipping from different warehouses
Order item(s) are shipping directly from the vendor

Note: When we divide an order into multiple shipments, you won’t be charged additional fees.

To view the status of your order or download a copy of your invoice, log in and go to My Account > Order Status. If you find that your invoice is missing items, or if you have any questions regarding your order please contact our Customer Care Team at (800)457-3501 or email at wecare@bandshoppe.com.

Band Shoppe is happy to ship orders worldwide. All orders are shipped via FedEx or Priority Mail International. To provide the most cost-effective shipping method, you must contact our Sales Team via email at sales@bandshoppe.com to complete your order. Any published shipping charges do not apply to orders shipped beyond the continental United States.

Duties/Taxes/Brokerage Clearance Charges
In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority, along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with your order information.

Shipping Timeline
International orders may take additional time to process due to the completion of additional documents required for shipping and item availability, as all items must ship from our main warehouse. In practice, we ship all international orders once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as soon as possible, please notify us in writing, and we will quote the shipping costs based on your requirements.

At Band Shoppe, we take great care packing and shipping your merchandise to ensure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps:

Ask the delivery driver to note the damage at the time of delivery if possible.

If the item was shipped via truck carrier, please note the damage on the bill of lading or freight bill delivery invoice. If the item appears badly damaged, please take photos and then call Band Shoppe Customer Care at (800)457-3501 for further assistance before the driver leaves your facility.

Open all packages immediately and save all shipping and packing material.

Notify our Customer Care Team for replacement of your damaged items at (800)457-3501 or email us at wecare@bandshoppe.com.

Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. Additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order if you do not promptly report discrepancies to our office. If missing items, duplicate shipments, incorrect sizes or colors, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.

First, check your order status to confirm that all of the items in your order have shipped. Be sure to check with the carrier service to confirm that they delivered your packages. If your order shows a status of “delivered,” please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.

Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Before returning items, you must obtain a Return Authorization Number from our Customer Care Team. Call (800)457-3501 or email wecare@bandshoppe.com.

Please read our full returns policy at bandshoppe.com/returns.

The Band Shoppe Terms & Conditions are available here and must be agreed to BEFORE submitting your order. Band Shoppe takes your privacy very seriously; our Privacy Policy can be viewed here. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Our offices, warehouse, and manufacturing facilities are all located under one roof in Southern Indiana. When you call, you’ll never be connected to an off-site call center.