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Help & Frequently Asked Questions (FAQ)

Click on a question to view help answers. If you have any questions not addressed here, please contact our Customer Care Team directly at (800)457-3501, by email at wecare@bandshoppe.com, or Contact us Online.

For faster service, remember to always include your order number with all communications.


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Why doesn't Band Shoppe offer coupon codes or school discounts?

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How do I measure students for new uniforms?

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What forms of payment do you accept?

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How much do you charge for shipping?

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How do I change quantities or cancel my order?

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How long will it take for my package to arrive?

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Has my order shipped yet? Can I get a copy of my invoice?

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Do you ship internationally?

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Something was damaged during shipping, what do I do?

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My order never arrived or items are missing from my shipment, what do I do?

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What is your return policy?

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What are your Terms & Conditions and Privacy Policies?