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Easy Returns Form

To read our entire Return Policy, please visit the returns page.

30 day returns
get an RA#
send it back

You can return any eligible item to Band Shoppe within 30 days of the invoice date, as long as it’s unworn, undamaged, and still has all the original labels, tags, and boxes intact. But first, you’ll need a Return Authorization Number, that’s why we we’ve provided this easy returns form. Exchanges not accepted.

CHECK OUT OUR FAQS BELOW FOR MORE INFO ON RETURNS.

If you have additional questions about your return, contact our Customer Care Team at wecare@bandshoppe.com or (800)457-3501. Our team is happy to assist you during our regular business hours:

Monday – Friday, 8:00 am – 5:00 pm CDT.

RA# Request Form

Please fill out our online form and our Customer Care Team will get back to you as soon as possible. Allow approximately 1 to 3 business days for a response.

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Name*
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    Frequently Asked Questions

    What if the wrong item was sent to me?

    Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.

    How long do I have to return an item?

    Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.

    How do I return an order?

    Before returning items, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by filling out the returns form or contacting us directly. You will receive an email from the Customer Care Team with additional instructions and your RA number.

    Then, send the item/s back to us at:

    Band Shoppe
    ATTN: RETURNS
    8900 HWY 65 STE 2
    Cynthiana, IN 47612
    USA

    Remember:  We will refuse all packages returned without a Return Authorization Number.

    You must cover all postage costs for returns, in line with our Returns Policy. We recommend a trackable postage service (such as FedEX, USPS, or UPS) to ensure your package is safely on its way to us.

    Products are your responsibility up to the point that they reach our office. Please pack everything securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Band Shoppe cannot be responsible for lost items being returned.

    What items can’t be returned?

    All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.

    Do not write on shoe boxes. If you return shoe boxes damaged, with postage or tape affixed, or written on, there is a $10 fee per box.
    You cannot return a few products: special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Due to health reasons, you cannot return briefs, tights, bodysuits, and hair accessories. Do not return items that have been worn or soiled.

    Products purchased as part of a promotion are eligible for return, as they meet the conditions of our Returns Policy.

    How is my money refunded?

    We will refund using your original payment method. Once we have processed your return in our system, we cannot reverse the transaction in order to use an alternative method of reimbursement.

    Please note that we are unable to refund postage costs from your original order.

    How long does it take for returns to process?

    Once we receive the items back at our warehouse, it may take up to 2 weeks to undergo a quality check on your return and to fully process your request.

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