Easy Returns Form

Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.

Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.

Before returning items, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by filling out the returns form or contacting us directly. You will receive an email from the Customer Care Team with additional instructions and your RA number.

Then, send the item/s back to us at:

Band Shoppe
ATTN: RETURNS
8900 HWY 65 STE 2
Cynthiana, IN 47612
USA

Remember:  We will refuse all packages returned without a Return Authorization Number.

You must cover all postage costs for returns, in line with our Returns Policy. We recommend a trackable postage service (such as FedEX, USPS, or UPS) to ensure your package is safely on its way to us.

Products are your responsibility up to the point that they reach our office. Please pack everything securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Band Shoppe cannot be responsible for lost items being returned.

All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.

Do not write on shoe boxes. If you return shoe boxes damaged, with postage or tape affixed, or written on, there is a $10 fee per box.
You cannot return a few products: special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Due to health reasons, you cannot return briefs, tights, bodysuits, and hair accessories. Do not return items that have been worn or soiled.

Products purchased as part of a promotion are eligible for return, as they meet the conditions of our Returns Policy.

We will refund using your original payment method. Once we have processed your return in our system, we cannot reverse the transaction in order to use an alternative method of reimbursement.

Please note that we are unable to refund postage costs from your original order.

Once we receive the items back at our warehouse, it may take up to 2 weeks to undergo a quality check on your return and to fully process your request.