Help | Band Shoppe

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Find quick answers to your questions below...

ORDER STATUS
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

MY ACCOUNT
• How do I create an account?
• What is your policy on account collections?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?

SHIPPING & RETURNS
• Will I receive a refund for my shipping cost?
• How long will it take for the items to get to my location?
• How much will my shipping cost?
• What if something gets damaged during shipping?
• What shipping company do you use?
• When will my order ship?
• What is your return policy?

INTERNATIONAL SHIPPING
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?

GUARANTEES
• Band Shoppe Limited Warranty
• Privacy Policy
• Security

PRICING & BILLING
• Can I pay using Check by Phone?
• Can I pay via purchase order?
• Can I Prepay my order?
• What are my payment choices?
• Do I have to pay sales tax?
• I have a question about my bill.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

BUYER'S GUIDE
• Do you have a school discount?
• Do you have Product Samples?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

ADDITIONAL SUPPORT
• How can I review Band Shoppe's full Terms and Privacy Policy?
• How do I get fabric swatches?
• How do I order a custom item?
• How long will it take for my custom item to go into production?
• What are your hours?
• How do I contact Band Shoppe?

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