Find quick answers to your questions below...

ORDER STATUS • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? MY ACCOUNT • How do I create an account? • What is your policy on account collections? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? SHIPPING & RETURNS • Will I receive a refund for my shipping cost? • How long will it take for the items to get to my location? • How much will my shipping cost? • What if something gets damaged during shipping? • What shipping company do you use? • When will my order ship? • What is your return policy? INTERNATIONAL SHIPPING • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges?

GUARANTEES • Band Shoppe Limited Warranty • Privacy Policy • Security PRICING & BILLING • Can I pay using Check by Phone? • Can I pay via purchase order? • Can I Prepay my order? • What are my payment choices? • Do I have to pay sales tax? • I have a question about my bill. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? BUYER'S GUIDE • Do you have a school discount? • Do you have Product Samples? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? ADDITIONAL SUPPORT • How can I review Band Shoppe's full Terms and Privacy Policy? • How do I get fabric swatches? • How do I order a custom item? • How long will it take for my custom item to go into production? • What are your hours? • How do I contact Band Shoppe?