What is your return policy? Please use the following guidelines when returning an item.
Returns & Exchanges
Band Shoppe offers a 30 day Return/Exchange policy on the Return or Exchange of most stock items. Electronics and Warm-Ups have a 15 day Return/Exchange policy. Before items are returned, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by calling 1.800.457.3501 or email firstname.lastname@example.org. Band Shoppe cannot accept returns unless a Return Authorization Number has been issued.
Merchandise is non-returnable after 30 days from dated invoice. All packages returned without a Return Authorization Number will be refused. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. A 20% restocking and handling fee applies to all returns. An exchange fee that covers the cost of sending the new merchandise back to the customer applies to all exchanges. The exchange fee varies in amount according to the items being exchanged. The customer is responsible for return shipping for both returns and exchanges.
All returned items must be in NEW RESALABLE condition and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return or exchange.
Special design or custom made items cannot be returned. Custom items include, but are not limited to, custom flags and banners, custom garments, custom warm-ups, any garments or items with screen print, embroidery, custom poms, decorated hoops, and dance sticks. Opened videos, fabric, makeup and hair accessories cannot be returned. Briefs, tights, body liners, and In Stock bodysuits (if opened) may not be returned due to health code reasons. Items worn or soiled cannot be returned. CLOSEOUT ITEMS are non-returnable and non-exchangeable.