Find quick answers to your questions below...


ORDER STATUS
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?

MY ACCOUNT
How do I create an account?
What is your policy on account collections?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?

SHIPPING & RETURNS
How long will it take for the items to get to my location?
How much will my shipping cost?
What if something gets damaged during shipping?
What shipping company do you use?
When will my order ship?
What is the return policy?
INTERNATIONAL SHIPPING
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?

GUARANTEES
Band Shoppe Limited Warranty
Privacy Policy
Security

PRICING & BILLING
Can I pay using Check by Phone?
Can I pay via purchase order?
Can I Prepay my order?
What are my payment choices?
Do I have to pay sales tax?
I have a question about my bill.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?

BUYER'S GUIDE
Do you have a school discount?
Do you have Product Samples?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?

ADDITIONAL SUPPORT
How do I get fabric swatches?
How do I order a custom item?
How long will it take for my custom item to go into production?
What are your hours?
How do I contact Band Shoppe?